Sunday, October 25, 2009

The Art of Performance Management

I'm interested in work-enjoyment. Always have been I think. It might be due to seeing how much intrinsic satisfaction my dad got from his work. If we are going to spend so much of our waking hours working, it would be nice to enjoy it. Most people don't. Lots of reasons why.

One (unnecessary) reason why we don't like work is when we are mismanaged. Happens all the time. Managers are busy. Very busy. They are too busy to spend time with the individuals on their teams.

Ironic when you consider the role of a manager is to 'get work done through others'.

Managing is also difficult. Most of us stumble through it, honing our skills over time. As part of a project recently, I wrote some principles and practices that I try to stick to. Most of this is commonsense but I've borrowed ideas, techniques and insights from Larry Bossidy, Steve Kerr, Jack Welch, and James Kilts among others. And of course from Mihaly Csikszentmihalyi.

I've tried to keep it practical, with an example at the end showing how objectives might be written. I've discovered (after too long) that getting a process is key to good performance management. It is time consuming in the beginning, but only in the beginning.

I've called it The Art of Performance Management, acknowledging that management is more art than science.

You can download the 6-page pdf here. Feedback (good, bad, random insults etc) is welcome.

36 comments:

Conor Byrne said...

Im just impressed by the title and the fact its 6 pages long!!

When I read it I will, of course, let you know what I think of the actual content!

Neasa said...

Thanks for sharing. I really liked the point about communicating the big picture and making sure everyone knows where their role fits in.
And that's the first time I've come across the term "tight loose management" but it definitely sums up the style I prefer, from both perspectives.



I think both these insights could probably be carried over to the client/media agency/creative agency/digital agency relationships too and the briefing process for campaigns. A sense of where each party fits in, clear and specific expectations set upfront - and then some freedom to create.

Paul Dervan said...

thanks guys. Think I first read the phrase in James Kilts' book.

Yes, it is probably the same for client/agency relationships. Good book on agencies working together called Space Race by Jim Taylor. Worth a read if you haven't already

Unknown said...

The idea of assessing and enhancing worker execution is changeless and general. What is winding up noticeably better refined are the strategies that we use to accomplish those objectives. pay someone to do your assignment

Lisa Ruxandra said...
This comment has been removed by the author.
Lisa Ruxandra said...

This article is something that will help me with my class task. It helped me to better comprehend another part of this point. Much appreciated. Assignment Help Online

Unknown said...

Hello
My name is Michael Smith and This is a very awesome post. Thanks for sharing this.

24*7 Assignment help anytime in US.

Chris Paul said...

Hello
My name is Chris Paul and This is a very nice post, Thanks for Sharing.

Get the Best Of Programming Assignment Help in Australia.

Alena Carter said...

Hello
My name is Alena Carter and This is a very nice post, Thanks for Sharing.

Best Web and Mobile Application solution provider Locus Rags in India.

Jacob Parker said...

Hello
My name is Jacob Parker and This is a very nice post, Thanks for Sharing.

Best IT company LOCUS RAGS in India.

Assignment help said...

Hi and thanks for the information....Keep sharing...
assignment help

Assignment Help said...

Take Online Assignment Help and connect with online tutors to lighten your academic stress effectively. To access these services, you need to log in or fill the order now form. Share your project details correctly, so that you will get the right content according to your requirements. You don’t need to pay a hefty amount for hiring an academic writer for your academic papers. Connect with a reliable service provider and get the awesome online academic writing services at the best market price.
Assignment Help Service

Assignment Help Australia said...

Take Assignment Help if you want to get enhanced writing skills for your academic papers. Connect with Australian academic writers using online assignment writing services from a reliable service provider at a reasonable price.
My Assignment Help
Assignment Help Online
Online Assignment Help

printersupportnumber said...

Nice Post...
Are you looking forward to connecting HP OfficeJet pro 8610 directly to the wireless network? For that, you should simply go to the Wireless Setup Wizard. Navigate to the Printer Control Panel where you need to open the ‘Wireless’ icon by touching on it. After that, you should touch on the ‘Wireless Menu’ icon and then open the ‘Wireless Settings’. Moving to the ‘Wireless Setup Wizard’ option and then your printer will detect the available networks running around. Select the network and follow the instructions appearing on your screen.
hp officejet pro 8610 driver
officejet pro 8610
hp officejet 8610
hp 8610 printer

hpprintercare said...

The user of HP Printer most of the times suffers from the problem of HP Printer Offline. The error is quite common for the HP Printer Users but, similar is the process to get it back to the normal. You just need to open the system connected with your HP printer and there you need to click on the Devices and Printers option in the control panel. There you need to right click on the name of the printer which is showing offline status. After right clicking on it, set it as default printer and this will ensure that HP Printer Offline Status is corrected. If anything still concerns you, then do contact with the HP Support team for expert help.

Tuckerjackk said...

Minds
Pixnet
Sebangsa
Jack Tucker
How To Miner
Penflip
TrendMiner
Uberant

HP Printer Troubleshooting said...

HP printers are used world-widely due to its quality services. You can get quality printouts and scan copy with the help of HP printers. HP providing free to cost HP Printer Assistant software to manage printer device and its task. If you are looking for assistant software then this software will definitely help you.

get assignment help online said...

How many times have you ever written ‘online coursework help.’ on Google to seek out the reliable writing services in US? you get the Assignment Help then you have contact our expert team. The support team at GetAssignmentHelpOnline is online 24*7. you'll get in touch with them over the phone or through chat for fast response. you'll also send us an email stating your queries. they're going to go back to to you within a matter of minutes.Visit:
online coursework help
online coursework writing
coursework assignment help
online coursework service
coursework help online
coursework writing service

getupdatehelp said...

If you want to update Garmin GPS unit and facing problems, you can call our Garmin support professionals to get full experience to update Garmin GPS unit in the correct ways. If you don’t have solutions on How to update Garmin GPS, you can get connected with live Garmin experts to complete your update process of your Garmin GPS unit successfully.

James Martin said...

Assignment Help works best when you don’t have enough time to frame your academic papers. If you are studying in Jordan and need assistance for your assignments, place your order for assignment writing help.

James Marcus said...

Great post and extremely useful topic for the same professionals. Wow! what words you choose, I really liked your content. Here I am also here to promote my web-page, so if you and your colleagues are using Outlook or any other Microsoft product and facing issues then visit our Microsoft Support web-page for help and customer service. We are here to help and promote our own web-page. Just visit our given keywords, if you need any type of help.
Our web keywords are:
Outlook Customer Service
Outlook Customer Service Number
Outlook Tech Support Number
Outlook Support Phone Number
Outlook Technical Support Number
How do I contact outlook by phone?
Is there a phone number for Outlook support?
How do I contact Microsoft Outlook support?
How do I contact Outlook support?
How do I call Outlook support?

Jenifer Brooks said...

MyAssignmentHelpNow provide assignment help service to the students of Australia...We are well known and most demanding writing service provider over there. If you are looking for best writing service provider over there, then we are the one stop shop for you.

HP Number said...


At times, users might witness or come across an error message on their HP Printer telling them that their printer jobs are stuck in queue. However, this is not a serious issue and can be resolved easily either by deleting the print job or by clearing the clogged memory of HP Printer.

Veronica Kate said...

The blog written is extremely impressive, with a great topic. However, a bit more research could have strengthened it even further. You can explore the services as offered by livewebtutors.com, a premium academic writing services platform offering the best of Chicago Referencing Generator teamed with knowledge and experience.

customerservicehelpnumber said...

Awesome and informative blog. I always like your blog because your blogs are really very impressive, that’s why I always prefer your blog to read. I would like to say that I am also here to promote my printer web-page like you because there are many untouched facts that are helpful to notice the problems. You will read many facts and figures from our web-page because our service page will bring you lots of new and advanced things for you. You should just click our HP Printer Support web-page to know about the printer. On the other end, if you feel helpless to figure out the reason for the printer issue then you may also click our given web-links to help.
Visit our printer web-page: https://www.customerservicehelpnumber.com/hp-printer-support
HP Support
HP Printer Customer Service,
HP Printer Tech Support,
HP Technical Support,
How do I troubleshoot my HP printer?,
Does HP have a customer service number?,
Where is the HP Support Assistant?
We are happy to help, so always feel free to contact us.
Thank You.

quickbooks help said...

In times like these, you can count on the services provided by our highly popular and trusted Quickbooks helpline . All you have to do is to dial our toll free number 1-877-916-7666 irrespective of your location in the country.

chloeting2701 said...

Do you need Programming Homework help ? There are people out here who provide help to you in Various types of Programming Homework. They provide C Homework Help and C++ Homework Help . There are also other experts who are there for Java Homework help and Python Homework help. They all are best in their field and have provided me Computer Science Homework help on time and have best results if compared with all the other sites available for Programming Homework help.

chloeting2701 said...

From what I have heard, Megastat is an excel add-in. I want to use it for some analysis. I do not know how to install that add-in into excel. Or I can say that I do not know how to install any add-in into excel. I think I need the services of a statistics homework help expert to guide me with the process of installing an add-in. The expert should also have some knowledge in SAS because I also have a pending assignment which I am unable to do because of my busy schedules. If I get both Megastat and SAS homework helpI will be very happy.

chloeting2701 said...

I recently ordered a numerical methods assignment from this site now that they claim to have the best Matlab homework help experts. Everything went great right from placing the order to providing me with regular updates on the progress of the task until they delivered the wrong order. I mean shouldn’t there be like a unique number or something that helps identify each task? Yes, I wrote to them about the issue and they sent me the right solution but I strongly feel that this should not be happening in this day and age. Now every time I take Matlab assignment help from the company I will have to check the solution again and again to make sure it is what I ordered.

chloeting2701 said...

Do you offer Economics assignment help in Canada? I am in dire need of an experienced economics homework help tutor in Canada to complete my assignment. This one means all to me and that is why I am spending on it. I would like to know how much you charge for a task if you offer the services in my country.

laylawhite0127 said...

Saying that you provide economics assignment help to students from different universities means that you offer economics homework help to students from different countries. Do you help students from the United States? If yes at what cost? I have already opened the link to the website and it looks busy with some highly-rated tutors. I would also like to know whether you allow students to choose the tutor they prefer most.

laylawhite0127 said...

Matlab Assignment Experts is a great place to get Matlab assignment help but sometimes the experts don’t ask many questions about the task, which can be rather worrying. I remember when I contacted them for signal processing help and I was so nervous throughout the assignment preparation process because I didn’t know what was going on with the task. Yes, they sent me the task about two hours before the deadline and I don’t have a problem with that. However, I think their Matlab homework help expert can greatly improve their services if they stay in constant communication with the clients during the assignment progress.

laylawhite0127 said...

I want to venture into forex trading. I have come across this term robotics trading, and I discovered that I could use either python or R for robotics trading. You are an experienced statistics expert. How can this be done? Sorry, this has little to do with my statistics assignment. As you answer me, let me know how much you charge for SAS homework help. I am pursuing my degree in statistics and therefore will need a lot of statistics assignment help from you

laylawhite0127 said...

Do you need Programming assignment help?There are people out here who provide help to you in Various types of Programming Assignments.They provide C assignment help and C++ Assignment Help . There are also other experts who are there for Java Assignment Help and Python Assignment Help.They all are best in their field and have provided me Computer science assignment help on time and have best results if compared with all the other sites available for Programming Assignment help.

Jacob Albert said...

How did you do that because we even don't know what is riding and how can we hook up, Please share your more pictures of summertime with us, click on my geekyegg.com website that is unique and provides a quality review. Well, your stuff is also great and amazing as well.

Edward Lewis said...

McAfee Activate - For successful download and installation of the McAfee antivirus software, visit mcafee.com/activate, and enter the McAfee activation code.