Monday, November 10, 2008

Zappos - a shining example to us all.


I wrote a while ago about how we could learn from Southwest Airlines, and their dedication to customer service. I was most struck by their use of twitter as a customer service tool.

Another company that is active in this area is Zappos - "a service company that happens to sell" stuff like clothes, shoes etc.

Zappos is really interesting. And is a shining example to us all. They really do look after their customers, as they know this makes good business sense.

I found this presentation on Dave Knox's blog. Dave is a brand manager at Procter & Gamble. His blog is worth a regular visit.

3 comments:

Anonymous said...

Paul - I appreciate the kind words. Zappos is an amazing company. I'm thinking of taking Tony up on his offer from the presentation and taking a tour of their office. Must be a killer way to see their culture up close and personal

Anonymous said...

I have to show my appreciation to the writer for bailing me out of this type of Master SEO dilemma. Because of looking out throughout the world wide web and coming across thoughts which were not helpful, I was thinking my life was done. Existing without the presence of strategies to the problems you’ve resolved all through your good post is a critical case, and the ones that might have Master SEO in a wrong way damaged my career if I had not encountered your blog. The capability and kindness in taking care of every item was very helpful. I don’t know what I would have
Master SEO done if I had not come upon such a Master SEO step like this. I’m able to at this point look ahead to my future. Thanks a lot very much for this specialized and effective guide. I won’t be reluctant to endorse your web page to anybody who needs and wants guidance about this subject matter.

MerleLamothe said...

Good Information and is very useful.Root Explorer apps Download viper4android youtube vanced apk download