Monday, November 10, 2008

Zappos - a shining example to us all.

I wrote a while ago about how we could learn from Southwest Airlines, and their dedication to customer service. I was most struck by their use of twitter as a customer service tool.

Another company that is active in this area is Zappos - "a service company that happens to sell" stuff like clothes, shoes etc.

Zappos is really interesting. And is a shining example to us all. They really do look after their customers, as they know this makes good business sense.

I found this presentation on Dave Knox's blog. Dave is a brand manager at Procter & Gamble. His blog is worth a regular visit.


Anonymous said...

Paul - I appreciate the kind words. Zappos is an amazing company. I'm thinking of taking Tony up on his offer from the presentation and taking a tour of their office. Must be a killer way to see their culture up close and personal

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